Payment & Shipping Procedure Changes

The majority of our regular online customers will not be affected by these changes.

Do to the overwhelming increase in online bidding activity recently we have made changes to how we handle payments and shipping for items purchased online. The intent is to streamline the process and have all items mailed the same week as the auction.

These changes are in effect for our next auction and future auctions:

-All payments must be in within 24 hours of the auction ending. (For 2 day sales that is following the final day of the auction)

-Email Transfer Payments MUST be sent without shipping costs included because:

-Email Transfer Payments will NO LONGER be accepted for shipping costs.
–Shipping costs will be charged to the credit card registered on iCollector (The extra 3% does not apply for shipping charges).

-Shipping quotes will not be provided for charges under $75. The credit card will be automatically charged at the same rates as before.

-There is a $20 per lot storage fee for all items not picked up within 7 days of the auction ending (unless you’ve communicated with the office). This is strictly enforced. Items not removed at that time will be reconsigned at standard commission rate for the buyer.

Use http://www.CanadaPost.ca to get information about shipment costs.

Please direct all questions to Michael by calling the Ward’s Auctions office at 780-451-4549.